freshservice

package
v0.0.0-...-5e401b1 Latest Latest
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 Go to latest Published: Apr 14, 2023 License: MIT Imports: 14 Imported by: 0

Documentation

Index

Constants

View Source 
const (
	TicketStatusOpen = iota + 2
	TicketStatusPending
	TicketStatusResolved
	TicketStatusClosed
)
View Source 
const (
	TicketPriorityLow = iota + 1
	TicketPriorityMedium
	TicketPriorityHigh
	TicketPriorityUrgent
)
View Source 
const (
	TicketSourceEmail = iota + 1
	TicketSourcePortal
	TicketSourcePhone
	TicketSourceChat
	TicketSourceFeedbackWidget
	TicketSourceYammer
	TicketSourceAWSCloudwatch
	TicketSourcePagerduty
	TicketSourceWalkup
	TicketSourceSlack

	TicketSourceChatbot
	TicketSourceWorkplace
	TicketSourceEmployeeOnboarding
	TicketSourceAlerts
	TicketSourceMSTeams
	TicketSourceImport = 1001
)

Variables

This section is empty.

Functions

func GetCredentials 

func GetCredentials() (string, string)

GetCredentials of fresh service client from environment variables

Types

type Address 

type Address struct {
	//Address line 1.
	Line1 string `json:"line1,omitempty"`
	//Address line 2.
	Line2 string `json:"line2,omitempty"`
	//	Name of the City.
	City string `json:"city,omitempty"`
	//Name of the State.
	State string `json:"state,omitempty"`
	//Name of the Country.
	Country string `json:"country,omitempty"`
	//Zipcode of the location.
	Zipcode string `json:"zipcode,omitempty"`
}

Address ...

type Asset 

type Asset struct {
	//ID Unique ID of the asset.
	ID int `json:"id,omitempty"`
	//DisplayID Display ID of the asset.
	DisplayID int `json:"display_id,omitempty"`
	//Name Name of the asset. Mandatory
	Name string `json:"name,omitempty"`
	//Description of the asset.
	Description string `json:"description,omitempty"`
	//ID of the asset type. Mandatory.
	AssetTypeID int `json:"asset_type_id,omitempty"`
	//Asset tag of the asset.
	AssetTag string `json:"asset_tag,omitempty"`
	//Impact of the asset.
	Impact string `json:"impact,omitempty"`
	//	Indicates whether the asset was created by a user or discovery tools (Probe or Agent).
	AuthorType string `json:"author_type,omitempty"`
	//Usage type of the asset (Loaner / Permanent).
	UsageType string `json:"usage_type,omitempty"`
	//ID of the associated user (Used By).
	UserID int `json:"user_id,omitempty"`
	//ID of the associated location.
	LocationID int `json:"location_id,omitempty"`
	//ID of the associated department.
	DepartmentID int `json:"department_id,omitempty"`
	//ID of the associated agent (Managed By).
	AgentID int `json:"agent_id,omitempty"`
	//ID of the associated agent group (Managed By Group).
	GroupID int `json:"group_id,omitempty"`
	//Date and time when the asset was assigned.
	AssignedOn *time.Time `json:"assigned_on,omitempty"`
	//Date and time when the asset was created.
	CreatedAt *time.Time `json:"created_at,omitempty"`
	//Date and time when the asset was updated.
	UpdatedAt *time.Time `json:"updated_at,omitempty"`
	//TypeFields type specific fields
	TypeFields map[string]interface{} `json:"type_fields,omitempty"`
}

Asset ...

type AssetItem 

type AssetItem struct {
	Asset Asset `json:"asset,omitempty"`
}

AssetItem holds one asset

type AssetList 

type AssetList struct {
	Assets []Asset `json:"assets,omitempty"`
}

AssetList holds a list of assets

type AssetType 

type AssetType struct {
	//ID Unique ID of the asset type.
	ID int `json:"id,omitempty"`
	//Name Name of the asset type.
	Name string `json:"name,omitempty"`
	//Description Short description of the asset type.
	Description string `json:"description,omitempty"`
	//IParentAssetTypeID D of the parent asset type.
	ParentAssetTypeID int `json:"parent_asset_type_id,omitempty"`
	//Visible Visibility of the default asset type. Set to true if the asset type is visible. Custom asset types are set to true by default and cannot be modified.
	Visible bool `json:"visible,omitempty"`
	//Date and time when the asset type was created
	CreatedAt *time.Time `json:"created_at,omitempty"`
	//Date and time when the asset type was last updated
	UpdatedAt *time.Time `json:"updated_at,omitempty"`
}

AssetType Asset types are a broad classification of different collection of assets.

type AssetTypeItem 

type AssetTypeItem struct {
	AssetType AssetType `json:"asset_type,omitempty"`
}

AssetTypeItem ....

type AssetTypeList 

type AssetTypeList struct {
	AssetTypes []AssetType `json:"asset_types,omitempty"`
}

AssetTypeList ...

type Attachment 

type Attachment struct {
	Id            int       `json:"id,omitempty"`
	ContentType   string    `json:"content_type,omitempty"`
	Size          int       `json:"size,omitempty"`
	Name          string    `json:"name,omitempty"`
	AttachmentUrl string    `json:"attachment_url,omitempty"`
	CreatedAt     time.Time `json:"created_at,omitempty"`
	UpdatedAt     time.Time `json:"updated_at,omitempty"`
}

type Attachments 

type Attachments []Attachment

type Client 

type Client struct {
	// contains filtered or unexported fields
}

Client is the freshservice client

func NewClient 

func NewClient(domain string, apiKey string) *Client

NewClient returns a new client

func (*Client) CreateAsset 

func (c *Client) CreateAsset(asset *Asset) (*Asset, error)

CreateAsset creates an asset

func (*Client) CreateAssetType 

func (c *Client) CreateAssetType(at *AssetType) (*AssetType, error)

CreateAssetType creates am asset type

func (*Client) CreateLocation 

func (c *Client) CreateLocation(loc *Location) (*Location, error)

CreateLocation creates a location

func (*Client) CreateProduct 

func (c *Client) CreateProduct(prod *Product) (*Product, error)

CreateProduct creates a procuct

func (*Client) CreateRequester 

func (c *Client) CreateRequester(new *NewRequester) (Requester, error)

func (*Client) CreateTicket 

func (c *Client) CreateTicket(ticket *NewTicket, attachments ...UploadAttachment) (*Ticket, error)

CreateTicket creates a ticket

func (*Client) CreateTicketNote 

func (c *Client) CreateTicketNote(note *NewNote, ticket int, attachments ...UploadAttachment) (*Note, error)

CreateTicketNote creates a ticket reply

func (*Client) CreateTicketReply 

func (c *Client) CreateTicketReply(reply *NewReply, ticketId int, attachments ...UploadAttachment) (*Reply, error)

CreateTicketReply creates a ticket reply

func (*Client) DeleteAsset 

func (c *Client) DeleteAsset(displayID int) error

DeleteAsset deletes an asset

func (*Client) DeleteTicket 

func (c *Client) DeleteTicket(Id int) (err error)

func (*Client) FilterAllTickets 

func (c *Client) FilterAllTickets(query string) ([]Ticket, error)

func (*Client) FilterTickets 

func (c *Client) FilterTickets(query string, page int) ([]Ticket, error)

func (*Client) GetRequesterByEmail 

func (c *Client) GetRequesterByEmail(email string) (requester *Requester, err error)

func (*Client) GetRequesterByWorkPhone 

func (c *Client) GetRequesterByWorkPhone(workPhone string) (requester *Requester, err error)

func (*Client) ListAllAssetTypes 

func (c *Client) ListAllAssetTypes() ([]AssetType, error)

ListAllAssetTypes ...

func (*Client) ListAllAssets 

func (c *Client) ListAllAssets(options url.Values) ([]Asset, error)

ListAllAssets ...

func (*Client) ListAllLocations 

func (c *Client) ListAllLocations() ([]Location, error)

ListAllLocations read all locations

func (*Client) ListAllProducts 

func (c *Client) ListAllProducts(options url.Values) ([]Product, error)

ListAllProducts read all products

func (*Client) ListAllRequesters 

func (c *Client) ListAllRequesters(options url.Values) (result RequesterSearchResults, err error)

func (*Client) ListAllTickets 

func (c *Client) ListAllTickets(options url.Values) ([]Ticket, error)

ListAllTickets lists all tickets

func (*Client) ListAssetTypes 

func (c *Client) ListAssetTypes(page int) ([]AssetType, error)

ListAssetTypes ...

func (*Client) ListAssets 

func (c *Client) ListAssets(page int, options url.Values) ([]Asset, error)

ListAssets ...

func (*Client) ListLocations 

func (c *Client) ListLocations(page int) ([]Location, error)

ListLocations get locations by page

func (*Client) ListProducts 

func (c *Client) ListProducts(page int, options url.Values) ([]Product, error)

ListProducts get products by page

func (*Client) ListTickets 

func (c *Client) ListTickets(page int, options url.Values) ([]Ticket, error)

ListTickets get locations by page

func (*Client) POSTRequest 

func (c *Client) POSTRequest(req *http.Request, out interface{}) error

POSTRequest writes object with the provided method, using content-type multipart/form-data

func (*Client) ReadObject 

func (c *Client) ReadObject(path string, obj interface{}, options url.Values) error

ReadObject reads an object with GET method

func (*Client) TicketFields 

func (c *Client) TicketFields(workspaceId int) (fields []TicketField, err error)

func (*Client) UpdateTicket 

func (c *Client) UpdateTicket(id int, changes *NewTicket, bypass bool) (result *Ticket, err error)

func (*Client) WalkPagedObjects 

func (c *Client) WalkPagedObjects(path string, options url.Values, f func(resp *http.Response) (err error)) (err error)

ReadObject reads an object with GET method

func (*Client) WriteObject 

func (c *Client) WriteObject(path string, method string, in interface{}, out interface{}) error

WriteObject writes object with the provided method

type Conversation 

type Conversation struct {
	Note `json:"conversation"`
}

type Location 

type Location struct {
	//Unique ID of the location.
	ID int `json:"id,omitempty"`
	//Name of the location.
	Name string `json:"name,omitempty"`
	//ID of the parent location.
	ParentLocationID int `json:"parent_location_id,omitempty"`
	//User ID of the primary contact (must be a user in Freshservice).
	PrimaryContactID int `json:"primary_contact_id,omitempty"`
	//Address ...
	Address Address `json:"address,omitempty"`
	//Date and time when the location was created
	CreatedAt *time.Time `json:"created_at,omitempty"`
	//Date and time when the location was last updated
	UpdatedAt *time.Time `json:"updated_at,omitempty"`
}

Location ...

type LocationItem 

type LocationItem struct {
	Location Location `json:"location,omitempty"`
}

LocationItem holds one location

type LocationList 

type LocationList struct {
	Locations []Location `json:"locations,omitempty"`
}

LocationList holds a list of locations

type NewNote 

type NewNote struct {
	Body         string   `json:"body"`                    //Content of the note in HTML format
	UserID       int      `json:"user_id,omitempty"`       //ID of the agent/user who is adding the note
	NotifyEmails []string `json:"notify_emails,omitempty"` //Email addresses of agents/users who need to be notified about this note
	Private      bool     `json:"private"`                 //Set to true if the note is private. The default value is true.
	Incoming     bool     `json:"incoming"`                // Set to true if a particular note should appear as being created from the outside (i.e., not through the web portal). The default value is false
}

type NewReply 

type NewReply struct {
	Body      string   `json:"body" schema:"body"`
	FromEmail string   `json:"from_email,omitempty"`
	UserID    int      `json:"user_id,omitempty"`
	CCEmails  []string `json:"cc_emails,omitempty"`
	BCCEmails []string `json:"bcc_emails,omitempty"`
}

NewReply what you should send when you're making a new reply

type NewRequester 

type NewRequester struct {
	FirstName                                 string            `json:"first_name"`                                                // First name of the requester. MANDATORY
	LastName                                  string            `json:"last_name,omitempty"`                                       // Last name of the requester.
	JobTitle                                  string            `json:"job_title,omitempty"`                                       // Job title of the requester.
	PrimaryEmail                              string            `json:"primary_email,omitempty"`                                   // Primary email address of the requester.
	SecondaryEmails                           []string          `json:"secondary_emails,omitempty"`                                // Additional/secondary emails associated with the requester.
	WorkPhoneNumber                           string            `json:"work_phone_number,omitempty"`                               // Work phone number of the requester.
	MobilePhoneNumber                         string            `json:"mobile_phone_number,omitempty"`                             // Mobile phone number of the requester.
	DepartmentIDs                             []int             `json:"department_ids[],omitempty"`                                // Unique IDs of the departments associated with the requester.
	CanSeeAllTicketsFromAssociatedDepartments bool              `json:"can_see_all_tickets_from_associated_departments,omitempty"` // Set to true if the requester must be allowed to view tickets filed by other members of the department, and false otherwise.
	ReportingManagerID                        int               `json:"reporting_manager_id,omitempty"`                            // User ID of the requester’s reporting manager.
	Address                                   string            `json:"address,omitempty"`                                         // Address of the requester.
	TimeZone                                  string            `json:"time_zone,omitempty"`                                       // Time zone of the requester.
	TimeFormat                                string            `json:"time_format,omitempty"`                                     // Time format for the requester. Possible values: 12h (12 hour format), 24h (24 hour format)
	Language                                  string            `json:"language,omitempty"`                                        // Language used by the requester. The default language is “en” (English).
	LocationID                                int               `json:"location_id,omitempty"`                                     // Unique ID of the location associated with the requester.
	BackgroundInformation                     string            `json:"background_information,omitempty"`                          // Background information of the requester.
	CustomFields                              map[string]string `json:"custom_fields,omitempty"`                                   // Key-value pair containing the names and values of the (custom) requester fields.
}

type NewTicket 

type NewTicket struct {
	Id int `json:"id,omitempty" `
	// Workspace ID of the ticket. Only applicable for accounts with workspaces enabled
	WorkspaceId int `json:"workspace_id,omitempty" `
	// Name of the requester
	Name string `json:"name,omitempty" `
	// User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.
	// RequesterId int `json:"requester_id,omitempty" `
	// Email address of the requester. If no contact exists with this email address in Freshservice, it will be added as a new contact.
	Email string `json:"email,omitempty" `
	// Phone number of the requester. If no contact exists with this phone number in Freshservice, it will be added as a new contact.
	Phone string `json:"phone,omitempty" `
	// Subject of the ticket. The default value is null.
	Subject string `json:"subject,omitempty" `
	// Type Helps categorize the ticket according to the different kinds of issues your support team deals with. The default Value is incident. * As of now, API v2 supports only type ‘incident’
	Type string `json:"type,omitempty" `
	// Status of the ticket.
	Status int `json:"status,omitempty" `
	// Priority of the ticket.
	Priority int `json:"priority,omitempty" `
	// Description HTML content of the ticket.
	Description string `json:"description,omitempty" `
	// ID of the agent assigned
	ResponderId int `json:"responder_id,omitempty" `
	// attachments
	Attachments Attachments `json:"-" `
	// CCEmails Email address added in the 'cc' field of the incoming ticket email.
	CCEmails []string `json:"cc_emails,omitempty" `
	// CustomFields Key value pairs containing the names and values of custom fields.
	CustomFields map[string]interface{} `json:"custom_fields,omitempty"`
	// DueBy Timestamp that denotes when the ticket is due to be resolved.
	DueBy *time.Time `json:"due_by,omitempty" `

	// ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id
	GroupID int `json:"group_id,omitempty"`
	// Source The channel through which the ticket was created.
	Source int `json:"source,omitempty" `
	// Tags Tags that have been associated with the ticket.
	Tags []string `json:"tags,omitempty" `
	// DepartmentID
	// Category Tags that have been associated with the ticket.
	Category string `json:"category,omitempty" `
	// SubCategory
	// ItemCategory
	// Assets List of assets associated with the ticket
	Assets []Asset `json:"assets,omitempty" `
}

NewTicket see here: https://api.freshservice.com/v2/#ticket_attributes

type Note 

type Note struct {
	Id           int           `json:"id"`
	Incoming     bool          `json:"incoming"`
	Private      bool          `json:"private"`
	UserId       int           `json:"user_id"`
	SupportEmail interface{}   `json:"support_email"`
	Body         string        `json:"body"`
	BodyText     string        `json:"body_text"`
	TicketId     int           `json:"ticket_id"`
	ToEmails     []interface{} `json:"to_emails"`
	Attachments  Attachments   `json:"attachments"`
	CreatedAt    time.Time     `json:"created_at"`
	UpdatedAt    time.Time     `json:"updated_at"`
}

type Product 

type Product struct {
	//Unique ID of the product.
	ID int `json:"id,omitempty"`
	//Name of the Product.
	Name string `json:"name,omitempty"`
	//ID of the asset type(must be a type in Freshservice)
	AssetTypeID int `json:"asset_type_id,omitempty"`
	//Manufacturer of the product
	Manufacturer string `json:"manufacturer,omitempty"`
	//Status of the product.
	Status string `json:"status,omitempty"`
	//Mode of procurement of the product.
	ModeOfProcurement string `json:"mode_of_procurement,omitempty"`
	//ID of the depreciation type.
	DepreciationTypeID int `json:"depreciation_type_id,omitempty"`
	//HTML Content of the product.
	Description string `json:"description,omitempty"`
	//Description of the product in plain text.
	DescriptionText string `json:"description_text,omitempty"`
	//Date and time when the product was created
	CreatedAt string `json:"created_at,omitempty"`
	//Date and time when the product was last updated
	UpdatedAt string `json:"updated_at,omitempty"`
}

Product ...

type ProductItem 

type ProductItem struct {
	Product Product `json:"product,omitempty"`
}

ProductItem holds one prouct

type ProuctList 

type ProuctList struct {
	Products []Product `json:"products,omitempty"`
}

ProuctList holds a list of products

type Reply 

type Reply struct {
	Id          int         `json:"id,omitempty"`
	Body        string      `json:"body"`
	Attachments Attachments `json:"attachments,omitempty"`
	FromEmail   string      `json:"from_email,omitempty"`
	UserID      int         `json:"user_id,omitempty"`
	ToEmails    []string    `json:"to_emails,omitempty"`
	CCEmails    []string    `json:"cc_emails,omitempty"`
	BCCEmails   []string    `json:"bcc_emails,omitempty"`
	CreatedAt   time.Time   `json:"created_at,omitempty"`
	UpdatedAt   time.Time   `json:"updated_at,omitempty"`
}

Reply What you get when you get replies

type ReplyItem 

type ReplyItem struct {
	Reply Reply `json:"reply,omitempty"`
}

type Requester 

type Requester struct {
	Active                                    bool          `json:"active"`
	Address                                   string        `json:"address"`
	IsAgent                                   bool          `json:"is_agent"`
	BackgroundInformation                     string        `json:"background_information"`
	CanSeeAllTicketsFromAssociatedDepartments bool          `json:"can_see_all_tickets_from_associated_departments"`
	CreatedAt                                 time.Time     `json:"created_at"`
	CustomFields                              any           `json:"custom_fields"`
	DepartmentIds                             []interface{} `json:"department_ids"`
	ExternalId                                interface{}   `json:"external_id"`
	FirstName                                 string        `json:"first_name"`
	HasLoggedIn                               bool          `json:"has_logged_in"`
	Id                                        int           `json:"id"`
	JobTitle                                  string        `json:"job_title"`
	Language                                  string        `json:"language"`
	LastName                                  string        `json:"last_name"`
	LocationId                                interface{}   `json:"location_id"`
	MobilePhoneNumber                         string        `json:"mobile_phone_number"`
	PrimaryEmail                              string        `json:"primary_email"`
	ReportingManagerId                        interface{}   `json:"reporting_manager_id"`
	SecondaryEmails                           []string      `json:"secondary_emails"`
	TimeFormat                                string        `json:"time_format"`
	TimeZone                                  string        `json:"time_zone"`
	UpdatedAt                                 time.Time     `json:"updated_at"`
	WorkPhoneNumber                           string        `json:"work_phone_number"`
}

type RequesterResponse 

type RequesterResponse struct {
	Requester `json:"requester"`
}

type RequesterSearch 

type RequesterSearch struct {
	FirstName          string `json:"first_name,omitempty"`           // First name of the requester.
	LastName           string `json:"last_name,omitempty"`            // Last name of the requester.
	Name               string `json:"name,omitempty"`                 // Concatenation of first_name and last_name with single space in-between fields.
	JobTitle           string `json:"job_title,omitempty"`            // Title of the requester.
	PrimaryEmail       string `json:"primary_email,omitempty"`        // Email address of the requester.
	WorkPhoneNumber    string `json:"work_phone_number,omitempty"`    // Work phone of the requester.
	MobilePhoneNumber  string `json:"mobile_phone_number,omitempty"`  // Mobile phone of the requester.
	DepartmentID       int    `json:"department_id,omitempty"`        // ID of the department(s) assigned to the requester.
	ReportingManagerID int    `json:"reporting_manager_id,omitempty"` // ID of the reporting manager.
	TimeZone           string `json:"time_zone,omitempty"`            // ID of the department.
	Language           string `json:"language,omitempty"`             // Language code (Eg. en, ja-JP).
	LocationID         int    `json:"location_id,omitempty"`          // ID of the location.
	CreatedAt          string `json:"created_at,omitempty"`           // Date (YYYY-MM-DD) when the requester is created.
	UpdatedAt          string `json:"updated_at,omitempty"`           // Date (YYYY-MM-DD) when the requester is updated.
	IncludeAgents      bool   `json:"include_agents,omitempty"`
}

type RequesterSearchResults 

type RequesterSearchResults struct {
	Requesters []Requester `json:"requesters"`
}

type Ticket 

type Ticket struct {
	CcEmails        []string      `json:"cc_emails"`
	FwdEmails       []interface{} `json:"fwd_emails"`
	ReplyCcEmails   []string      `json:"reply_cc_emails"`
	FrEscalated     bool          `json:"fr_escalated"`
	Spam            bool          `json:"spam"`
	EmailConfigId   interface{}   `json:"email_config_id"`
	GroupId         interface{}   `json:"group_id"`
	Priority        int           `json:"priority"`
	RequesterId     int           `json:"requester_id"`
	RequestedForId  int           `json:"requested_for_id"`
	ResponderId     interface{}   `json:"responder_id"`
	Source          int           `json:"source"`
	Status          int           `json:"status"`
	Subject         string        `json:"subject"`
	ToEmails        interface{}   `json:"to_emails"`
	DepartmentId    interface{}   `json:"department_id"`
	Id              int           `json:"id"`
	Type            string        `json:"type"`
	DueBy           time.Time     `json:"due_by"`
	FrDueBy         time.Time     `json:"fr_due_by"`
	IsEscalated     bool          `json:"is_escalated"`
	Description     string        `json:"description"`
	DescriptionText string        `json:"description_text"`
	Category        interface{}   `json:"category"`
	SubCategory     interface{}   `json:"sub_category"`
	ItemCategory    interface{}   `json:"item_category"`
	CustomFields    struct {
		AutoCheckbox interface{} `json:"auto_checkbox"`
	} `json:"custom_fields"`
	CreatedAt   time.Time     `json:"created_at"`
	UpdatedAt   time.Time     `json:"updated_at"`
	Tags        []interface{} `json:"tags"`
	Attachments []interface{} `json:"attachments"`
	WorkspaceId int           `json:"workspace_id"`
}

type TicketField 

type TicketField struct {
	ID                   int       `json:"id"`
	Label                string    `json:"label"`
	Description          string    `json:"description"`
	FieldType            string    `json:"field_type"`
	CreatedAt            time.Time `json:"created_at"`
	UpdatedAt            time.Time `json:"updated_at"`
	Position             int       `json:"position"`
	RequiredForClosure   bool      `json:"required_for_closure"`
	Name                 string    `json:"name"`
	DefaultField         bool      `json:"default_field"`
	RequiredForAgents    bool      `json:"required_for_agents"`
	CustomersCanEdit     bool      `json:"customers_can_edit"`
	LabelForCustomers    string    `json:"label_for_customers"`
	RequiredForCustomers bool      `json:"required_for_customers"`
	DisplayedToCustomers bool      `json:"displayed_to_customers"`
	BelongsToSection     bool      `json:"belongs_to_section"`
	Choices              []any     `json:"choices"`
	NestedFields         []any     `json:"nested_fields"`
	Sections             []any     `json:"sections"`
	WorkspaceID          any       `json:"workspace_id"`
	PortalCc             bool      `json:"portal_cc,omitempty"`
	PortalccTo           string    `json:"portalcc_to,omitempty"`
}

type TicketFieldList 

type TicketFieldList struct {
	TicketFields []TicketField `json:"ticket_fields"`
}

type TicketItem 

type TicketItem struct {
	Ticket Ticket `json:"ticket,omitempty"`
}

TicketItem holds one ticket

type TicketList 

type TicketList struct {
	Tickets []Ticket `json:"tickets,omitempty"`
}

TicketList holds a list of tickets

type TicketResponse 

type TicketResponse struct {
	Ticket `json:"ticket"`
}

type UploadAttachment 

type UploadAttachment struct {
	FileName string
	FileType string
	FileData []byte
}

UploadAttachment content is a struct which contains a file's name, its type and its data for uploading

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