five9

package

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Versions in this module

v0

v0.0.15

Mar 12, 2024

v0.0.14

Feb 26, 2024

v0.0.13

Feb 12, 2024

v0.0.12

Nov 21, 2023

v0.0.11

Nov 20, 2023

Changes in this version

+ var ErrWebSocketCacheStale error = errors.New("webSocket cache is stale")

v0.0.10

Nov 2, 2023

v0.0.9

Nov 1, 2023

v0.0.8

Oct 29, 2023

Changes in this version

type SupervisorService

+ func (s *SupervisorService) GetReasonCodeInfoMap(ctx context.Context) (map[five9types.ReasonCodeID]five9types.ReasonCodeInfo, error)

v0.0.7

Oct 28, 2023

Changes in this version

+ var ErrUnknownUserID error = errors.New("unknown userID provided")

type SupervisorService

+ func (s *SupervisorService) GetAllQueues(ctx context.Context) ([]five9types.QueueInfo, error)

+ func (s *SupervisorService) GetAllReasonCodes(ctx context.Context) ([]five9types.ReasonCodeInfo, error)

+ func (s *SupervisorService) GetOwnUserInfo(ctx context.Context) (five9types.AgentInfo, error)

+ func (s *SupervisorService) GetStatisticsFilterSettings(ctx context.Context) ([]five9types.AgentInfo, error)

+ func (s *SupervisorService) SetStatisticsFilterSettings(ctx context.Context, payload any) ([]five9types.AgentInfo, error)

+ func (s *SupervisorService) UpdateAgentState(ctx context.Context, agentID five9types.UserID) (five9types.UserFullStateInfo, error)

+ func (s *SupervisorService) WSACDState(ctx context.Context) (map[string]five9types.ACDState, error)

+ func (s *SupervisorService) WSAgentStatistics(ctx context.Context) (map[five9types.UserName]five9types.AgentStatistics, error)

v0.0.6

Oct 19, 2023

v0.0.5

Oct 16, 2023

Changes in this version

+ var ErrWebSocketCacheNotReady error = errors.New("webSocket cache is not ready")

v0.0.4

Oct 16, 2023

Changes in this version

+ type AgentService struct

+ func (s *AgentService) GetAllReasonCodes(ctx context.Context) ([]five9types.ReasonCodeInfo, error)

+ func (s AgentService) AcceptMaintenanceNoticeForSelf(ctx context.Context, maintenanceNoticeID five9types.MaintenanceNoticeID) (five9types.MaintenanceNoticeInfo, error)

+ func (s AgentService) GetAllMaintenanceNoticesForSelf(ctx context.Context) ([]five9types.MaintenanceNoticeInfo, error)

type ConfigFunc

+ func SetRoundTripper(roundTripper http.RoundTripper) ConfigFunc

+ func SetWebsocketHandler(w websocketHandler) ConfigFunc

type Service

+ func (s *Service) Agent() *AgentService

type SupervisorService

+ func (s *SupervisorService) GetAllDomainUsers(ctx context.Context) ([]five9types.AgentInfo, error)

+ func (s *SupervisorService) WSAgentState(ctx context.Context) (map[five9types.UserName]five9types.AgentState, error)

v0.0.3

Oct 11, 2023

Changes in this version

type UserState

+ const UserStateAfterCallWork

+ const UserStateLoggedOut

+ const UserStateNotReady

+ const UserStateOnCall

+ const UserStateReady

v0.0.2

Oct 11, 2023

Changes in this version

+ type NotReadyReasonCode int64

+ type ReasonCodeID string

+ type ReasonCodeInfo struct

+ ID ReasonCodeID

+ Name string

+ Selectable bool

type SupervisorService

+ func (s *SupervisorService) DomainReasonCodes(ctx context.Context) map[ReasonCodeID]ReasonCodeInfo

v0.0.1

Oct 9, 2023

Changes in this version

+ const PolicyAttachExisting

+ const PolicyForceIn

+ type AgentInfo struct

+ ID UserID

+ UserName UserName

+ type AgentState struct

+ AfterCallWorkStateDuration uint64

+ AfterCallWorkStateSince uint64

+ CallType any

+ CampaignID *CampaignID

+ Customer any

+ ID UserID

+ LoggedOutStateDuration uint64

+ LoggedOutStateSince uint64

+ MediaAvailability string

+ NotReadyReasonCode uint64

+ NotReadyStateDuration uint64

+ NotReadyStateSince uint64

+ OnCallStateDuration uint64

+ OnCallStateSince uint64

+ OnHoldStateDuration uint64

+ OnHoldStateSince uint64

+ OnParkStateDuration uint64

+ OnParkStateSince uint64

+ ParkedCallsCount uint64

+ PermanentRecording bool

+ ReadyChannels string

+ ReadyStateDuration uint64

+ ReadyStateSince uint64

+ ReasonCodeDuration uint64

+ ReasonCodeID string

+ ReasonCodeSince uint64

+ SessionRecording bool

+ State UserState

+ StateDuration uint64

+ StateSince uint64

+ type CampaignID string

+ type ConfigFunc func(*Service)

+ func AddRequestPreprocessor(things ...func(*http.Request) error) ConfigFunc

+ type Error struct

+ Body []byte

+ Message string

+ StatusCode int

+ func (err *Error) Error() string

+ func (err *Error) UnmarshalJSON(b []byte) error

+ type PasswordCredentials struct

+ Password string

+ Username string

+ type Service struct

+ func NewService(creds PasswordCredentials, configFuncs ...ConfigFunc) *Service

+ func (s *Service) Supervisor() *SupervisorService

+ type StationInfo struct

+ StationID string

+ StationType string

+ type SupervisorService struct

+ func (s *SupervisorService) AgentState(ctx context.Context) (map[UserName]AgentState, error)

+ func (s *SupervisorService) StartWebsocket(ctx context.Context) error

+ type UserID string

+ type UserName string

+ type UserState string

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